Frequently Asked Questions

Get your answers to some frequently asked questions by our customers.

What is ElectGo?

  • ElectGo is the first of its kind online B2B marketplace for Electrical, Control, Lighting and Safety Products, brought to you by Tai Sin Group of Companies. 
  • Click here to understand more about the team and our fulfillment centres.

How long have you been in business?

  • Differentiating ourselves from our brick and mortar business, ElectGo was established in 2016 to bring convenience to a wider group of audiences not only within South East Asia but to the rest of the regions all over the world. 
  • Find out more about us here.

Why should I sign up as ElectGo’s member?

  • We understand that pricing is part of the considerations in B2B purchase. Hence, we are constantly updating our prices for our valuable members.
  • Find out other benefits that we provide here.

How do I register as an ElectGo member?

Why am I directed to Lim Kim Hai Electric or LKH Precicon when I’m sending in my inquiry to ElectGo?

  • ElectGo is brought to you by Tai Sin Group of Companies with the following fulfillment centres, LKH Electric and LKH Precicon. 
  • You will be directed respectively depending on the brands enquired. 
  • All transactions matter are managed by LKH Precicon Pte Ltd. 

Do you have a physical office?

  • Yes, We have a physical office. You may find the location and operating hours here.
Do you provide Technical support?

Can I download the datasheet or the information used in articles from your website?

  • Yes, you may download it for your own internal reference, however kindly refrain to circulate around.
  • Select the respective products for its datasheet here.
  • Select the respective articles here.

Can I request a product demo discussion?

Do you offer a corporate pricing tier?

  • Register an account with us here to be entitled to exclusive member pricing.

Will I get better prices if I am placing a project order?

How do I place an order?

  • Step 1: Register an account with us here
  • Step 2: Verify your account with complete details
  • Step 3: Start shopping and add items to cart
  • Step 4: Place order directly or request quotations.

How do I make changes to an order I’ve already placed?

What is the return policy? Can I reject the product and request for refund if the specification does not meet my requirement?

  • We accept returns and refunds if the product model is offered by our engineer. However, if the model is determined by the customer, we are not able to accept the return and refund request

What do I do if I received a defective order?

Are the products authentic?

  • Yes, our products are 100% authentic and guaranteed with a Certificate of Conformity (COC) provided by Manufacturers upon request. Find out more about our product quality and assurance here.

Any warranty provided for the products?

  • 12-month warranty from date of delivery for all brands. Not applicable for some promotion/clearance items
What are the payment options available?

  • You may choose to make the payment via Paynow/Cash (Singapore customer only), Credit Cards (Master/Visa), or Bank Telegraphic Transfer (TT). Payment processing duration varies for different options. Please click here for more details about our payment options.

What are the steps for PayNow transactions?

  • Kindly find the QR code and the steps for PayNow transactions here.

What are the steps for Credit Card transactions?

  • Kindly find the steps for credit card transactions here.

What are the payment terms?

  • Full payment is required upon order confirmation.

Are there any international taxes, duties, etc.?

  • Bank charges via TT Transfer will be borne by the customers.

Can I request for credit terms payment?

  • Unfortunately, we do not accept credit applications at this moment.

How long does it take to process the payment?

  • Processing time as follows:
    • PayNow / Cash – Immediate
    • Bank Telegraphic Transfer – Approximately 2 – 3 days
    • Credit card – Approximately 7 – 10 days

Can I do a payment refund?

  • Payment refund is only applicable due to the following situation:
    • i) Manufacturer defect
    • ii) Damaged goods during the course of delivery
What are the shipping options available?

  • Free local delivery with min. purchase of SGD100.00 and above, otherwise SGD20.00/- delivery charges apply.*
  • Oversea delivery fee is subjected to an extra charge.

How long is the lead time of the shipment?

  • Please contact us on the lead time as it varies depending on the product model and destination. We will advise based on a case-to-case basis.

Are there any standard delivery/shipping charges?

  • There are no standard shipping charges. The charges vary depending on the destination and dimension of goods.

Can I self-collect my purchases?

  • Yes. Self-Collection is available in our warehouse. You may find the location and operating hours here.

Do you ship internationally?

  • Yes. We ship internationally. Oversea delivery fee is subjected to an extra charge.

How long does it take you to process an order before it is dispatched?

  • It depends on the availability of the stock. Taking into consideration if the item is available in our warehouse or in our supplier warehouse locally.
  • We are committed to providing quick processing and prompt delivery of goods as soon as possible.

What courier services are you offering?

  • We mainly engaged DHL and FedEx as our courier providers. You may engage with your own courier providers to pick up the order from our warehouse. 
Where are you located at?

  • Our sales office is located at 63 Hillview Ave, #10-21 Lam Soon Industrial Building, Singapore 669569

What are your operating hours?

  • Monday – Friday
  • 8 am to 5.30 pm (SG GMT +8)

What is your general hotline? 

  • We are contactable at +65 6672 9229

Who can I contact for sales inquiries?

How can I become a brand partner/merchant on ElectGo?